Privacy and Cookies

The following section contains and explains the following:

i. Privacy Policy

ii. Cookie Policy

Privacy Policy

My TutorWeb Limited, a company registered in England and Wales (No. 08580263) with a registered office at: 35 Ballards Lane, London N3 1XW, herein referred to as ‘MTW’ or ‘We’ have created this privacy statement (“Statement”) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using this website. Unless otherwise indicated all definitions in the Client Policy and the Tutor Policy shall apply to this Statement. In this Statement, references to ‘You’ and “Your” are references to the User of i.e. (the ‘Site’) regardless of whether You are a Client or a Tutor or other user. When You use the Site, You are consenting to the practices set forth in this Statement. It applies to information We collect about Users of our Site and amongst other things, this Statement describes what personally identifiable information “Personal Information” We collect from You, how and when it is used, how We protect it and who has access to it. This Statement incorporates our Cookie Policy the Terms of Service and the Tutor Policy and/ or the Client Policy (where applicable) by this reference.


This Statement governs Your use of the Site and the Services including any dispute concerning privacy. By using the Site and/ or the Services, You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the Site. We reserve the right to modify this Statement at any time without notice by posting the changes on this page. Your continued use of any portion of the Site following the posting of the updated Statement will constitute Your acceptance of the changes.


(a) Personal Information

The Site asks You to provide various types of Personal Information to enhance the quality of the Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements as a User with preferences. As part of the process of using the Site and the Services, We require You to give us Personal Information, for example, when registering as a Client or as a Tutor on the Site via the online registration forms, MTW needs to collect details such as Your name and/ or Your contact number and/ or Your email address. This Personal Information may need to be passed on to third party companies or service providers for the sole purpose of fulfilling the Services only and not for the purposes of making marketing communications.

You acknowledge that Your Personal Information may be used by MTW to contact You by post, phone or by electronic mail when necessary in connection with the Services requested by You on the Site. From time to time, MTW may contact You by post or by electronic mail, with information or offers regarding upcoming promotions including Referral Discount Codes, services or customer surveys which may entitle You to Additional MTW Credits.

As a result of Your request for the Services, if a Client makes a booking for Tutoring Services with a Tutor via the Site, a Client’s Personal Information may be shared with the Tutor to enable the Tutor to deliver the Tutoring Services or to follow up on any enquiry. When a Tutor submits Personal Information on the Site for example by providing a profile, such Personal Information in the profile may be accessible by any User who visits the Site. You hereby agree that by releasing any Personal Data as submitted by the Tutor on the Site, You acknowledge that You are wilfully providing Your Personal Information to make use of the Site and the Services and it is understood that You hereby forfeit Your privacy and anonymity under to the extent necessary to utilise the Services.

MTW is the data controller in respect of all of the Personal Information which MTW collects and receives about You when You use the MTW Services. We use Your information primarily to provide You with the Services that You request, and related services (this includes providing this Site, website administration and security).

Your Personal Information is used by MTW for the sole purposes of enabling MTW to carry out the MTW Services and to provide You with information about its MTW Services and is not shared with any other person or company without Your express consent. Your Personal Information may also be viewed by Tutors (where You are a Client) or by a Client or Tutor (where You are a Tutor) for the sole purposes of enabling Tutors to deliver their Tutoring Services direct to You and to provide You with information about their Tutoring Services and access to the Tutoring Services themselves. Any Personal Information that is held with MTW shall be retained in accordance with the Data Protection Legislation.

Direct Marketing When You register on the Site, You can decide whether Your contact information may be used by MTW as well as selected third parties, such as those who choose to advertise on our Site, for direct marketing purposes. Depending on Your decision not to opt-out of receiving marketing communications from MTW, and, Your selection in the case of carefully selected third parties, MTW and/or third parties may contact You by post or electronic mail with information or offers regarding products (and services) such as discounts, exclusive offers or information. Upon registration, You will immediately receive a welcome email which You cannot opt out of receiving, however, once this initial email has been received, You will be given an opportunity to unsubscribe i.e. opt-out, in every marketing e-mail that We send You thereafter. OPTING OUT: If You do not wish to be contacted by MTW in respect of future marketing communications, please contact MTW by sending an email to with “URGENT – UNSUBSCRIBE REQUEST” in the subject line. Please note that our systems may take a little time to fully register Your opt-out, so if You continue to receive emails in the forty-eight (48) hours after making changes, please accept our apologies and ignore them. Carefully Selected Third Parties If You have given Your consent when submitting Your information on the Site for Your Personal Information to be provided to carefully selected third parties (other than MTW) they may contact You by post, telephone or email with information or offers regarding their products and services. Other de-personalised information which does not record Personal Information as such, rather information such as the date of the visit to the Site, the path taken, the browser used, the IP address etc is used primarily to aid the technical administration of the Site, to better understand how the Site is functioning for Users and to draw conclusions upon demographic information.

(b) Financial Information

We may require You to provide us with Financial Information (like Your account or credit/ debit card numbers) in order to authorise or process payment and bill You or pay You for the Services. When You book Tutoring Services via the Site (if You are a Client) or when You receive payment for delivering Tutoring Services via the Site (if You are a Tutor), Your consent is given to provide Your Financial or Personal Information to those third parties necessary to process Your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, We will not share Financial Information with third parties without Your prior consent.


Disclosure of Your Personal Information and Financial Information in Compliance with Laws You should be aware that We may release Your Personal Information or Financial Information when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transacted with MTW, or to protect the rights, property or safety of MTW, Site Users or others.

Transfer of Your Personal Information and Financial Information Outside Of the EEA From time to time, We may transfer Your Personal Information and/or Financial Information to a related company, agent or contractor in order to improve our Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA including in the United States and You consent to the transfer of Your Personal Information and Financial Information to such companies for the purposes set out in this paragraph, in accordance with this Statement and as permitted by the Data Protection Legislation from time to time.

Transfer of Personal Information in Event of Sale of My TutorWeb Limited or its Assets In the event that MTW is sold, or transfers some of its assets to another party, Your Personal Information could be one of the transferred assets. If Your Personal Information is transferred, its use will remain subject to this Statement. Your Personal Information will be passed on to a successor in interest in the event of a liquidation or administration of MTW.

Other Sites/Third Party Vendors and their Privacy Policies and Cookie Policies This Site may contain links to other websites. MTW is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties, and so You should be careful to read and understand those website policies independently.


The privacy and protection of Your Personal Information is important to us. In addition, any User statistics that We may provide to prospective partners regarding Your usage are provided in the aggregate only and do not include any individually identifiable information. You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Information, We cannot ensure or warrant the security of any information You transmit to us, or to or from our online Services. You accept that MTW cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential information which You do not wish to communicate by email, please contact MTW by telephone or post to arrange an alternative method of communication. You transmit all such information at Your own risk. However, once We receive Your transmission, We use our best efforts to ensure its security on our systems. The Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for Your transactions with us. It encrypts all of Your Personal Information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.


For information about cookies and how they are used on this website, visit our Cookie Policy.


MTW tries to meet the highest standards when collecting and using Personal Information. For this reason, We take any complaints We receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of MTW’s collection and use of Personal Information. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.


MTW tries to be as open as it can be in terms of giving people access to their Personal Information. Individuals can find out if We hold any Personal Information by making a ‘subject access request’ under the Data Protection Act 1998. If We do hold information about You We will let You have a copy of that information. To make a request to MTW for any Personal Information that We may hold, You need to put the request in writing addressing it to the address provided below.


Requests for information about our Statement or a ‘subject access request’ can be emailed to or requested in writing to:

My TutorWeb Limited (Internal Compliance Department)
15 Bonhill Street


We keep our Statement under regular review. This Statement was last updated on 28th July 2014.

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Cookie Policy

Our website uses cookies.  My Tutorweb Limited, a company registered in England and Wales (No. 05769753), with a registered office at: 35 Ballards Lane, London N3 1XW, herein referred to as ‘MTW’ or ‘We’, have created this cookie policy (‘Cookie Policy’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using this website and the data that We collect about You online. We ask you to consent to our use of cookies in accordance with the terms of this Cookie Policy when you first visit our website. By using our website and agreeing to this Cookie Policy, You consent to our use of cookies in accordance with the terms of this policy. In this Cookie Policy, references to ‘You’ and ‘Your’ are references to the user i.e. the person (or company) visiting (the ‘Site’). When You use the Site, You agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply including those contained in our Privacy Policy, the Terms of Service and the Tutor Policy and/ or the Client Policy (where applicable) and which are duly incorporated by this reference. MTW reserves the right to change this Cookie Policy at any time without notice, effective immediately upon posting on the Site. Please check this page of the Site periodically. Read it carefully and ensure that You understand its effect before proceeding to use the Site. Your continued use of the Site is taken as meaning that You agree to such changes or updates.


A cookie is a small text file that some websites store via the browser on Your computer's hard drive when You visit them. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Some expire at the end of Your session on the Site, others will remain on Your computer for a little longer. When You return to websites or visit websites that use the same cookies, these cookies and therefore Your browsing device, are recognised. Cookies do lots of different and useful jobs such as letting You navigate between pages efficiently, remembering Your preferences and generally improving Your browsing experience. Cookies can also be used to customise areas of content online to be more relevant to You and Your interests. We use cookies on our Site to make Your browsing experience better. By using this Site, You accept our use of cookies.


First-party cookies are cookies set by the specific website visited by the user i.e. the website displayed in the URL window.


Some third party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They relate to the ability of users to share content on this site, as indicated by the icons on the Site. When and if You decide to share MTW content using social media sharing tools on our Site, You may be presented with cookies from third party sites such as Facebook, Twitter or Google+. MTW does not control how these sites use cookies, therefore You should refer to the relevant sites own privacy and cookie policy to understand how they use cookies.


The type of cookie used on this Site can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories (

A. Strictly Necessary Cookies: These cookies are essential, as they enable You to move around a website and use its features, such as accessing secure areas. Without these cookies, Services You've asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about You that could be used for marketing or remembering where You've been on the internet. These cannot be restricted or blocked.

B. Performance Cookies: These cookies collect information about how You use a website, for example which pages You go to most often and if You get any error messages from certain pages. These cookies don't gather information that identifies You. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target You with online advertising. Without these cookies we cannot learn how our Site is performing and make relevant improvements that could better Your browsing experience. These can be restricted or blocked.

C. Functionality & Profile Cookies: These cookies allow a website to remember choices You make (such as Your user name, language or the region You are in) and tailor the website to provide enhanced features and content for You. For instance, they remember Your log-in details and allow You to watch videos.  They also ensure the onsite marketing and experience is relevant to You. These cookies can also be used to remember changes You've made to text size, font and other parts of pages that You can customise. The information these cookies collect may be anonymous and they cannot track Your browsing activity on other websites. Without these cookies, a website cannot remember choices You've previously made or personalise Your browsing experience. These can be restricted or blocked.

D. Targeting Cookies: These cookies gather information about Your browsing habits. They remember that You've visited a website and share this information with other organisations such as advertisers. They do this in order to provide You with ads that are more relevant to You and Your interests. Although these cookies can track Your visits to other websites, they don't usually know who You are. Without these cookies, online advertisements You encounter will be less relevant to You and Your interests. These can be restricted or blocked.


Cookies on our Site are used for the following purposes:

A) To enable You to register and submit Your information on to the relevant online form to request the Services and to have said details remembered for later;

B) To improve the Site’s usability;

C) To analyse the use of our Site through Analytics software. This software is used to evaluate how users interact with the site and helps us make site improvements and suggest new features. A list of the analytics software we use along with details on how these cookies are used can be found below:

We use Google Analytics and Google Tag Manager, popular web analytics services provided by Google, Inc. The information generated by the cookie about Your use of our Site (including Your IP address) will be transmitted to and stored by Google on servers in the United States. Google Analytics will use this information for the purpose of evaluating Your use of our Site, compiling reports on Site activity and behaviour – such as the typical length of stay on the Site or the average number of pages a user views or for the purpose of providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate Your IP address with any other data held by Google. If you wish to opt out of Google Analytics tracking you may do so using the tool provided by Google

We use Heap Analytics, a popular web analytics service provided by Heap Inc. The cookie collects information about how individuals use our site which may include personal information as well as non-personally identifiable information, such as actions and activities on the site, click data, referral and exist data, and other behavioral tracking data. To read about Heap’s policy on data privacy please see the ‘Customer Data’ section of their privacy policy

In addition we use the following tool tos provide targeting and web analytics. Here are the links to these providers privacy policies.

Optimizely -

Crazy Egg -

Adobe -

D) We may publish Google Adsense interest-based advertisements on our Site. These are tailored by Google to reflect Your interests. To determine Your interests, Google will track Your behaviour on our Site and on other Sites across the web using the DART cookie. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: You can opt-out of the Adsense partner network cookie at:

In addition to adsense we also use the third party cookies listed below. To opt out of ad related cookies you can visit the individual providers list or use the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: However, these opt-out mechanisms use cookies, and if You clear the cookies from Your browser Your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, You should use the Google browser plug-in available at:

Bing -

Facebook -

Twitter -

Adwords -

Double Click -

Most web browsers will allow you to block and delete selected / all cookies currently installed on your device. Depending on your browser, further information can be obtained via the following links:

Internet Explorer -

Firefox -

Google Chrome -

Safari -

Opera -


You can manage these small files and learn more about them from the Directgov article: Internet Browser cookies - what they are and how to manage them.


By using our Site, You agree that We can place cookies on Your device. However, if You would like to restrict or block cookies used on our Site (or on any website), You will need to change the browser settings in each browser You use and on each device You use to access the internet. Click here to see full instructions for all browsers.

Please be aware that some of our Services will not function if Your browser does not accept the cookies.

More information about cookies can be found at:

Internet Advertising Bureau

Guide to online advertising and privacy

International Chamber of Commerce United Kingdom:ICC UK cookie guide

We keep our Cookies Policy under regular review. This Cookies Policy was last updated on 17 September 2012.

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