Explain a benefit of using a) part-time staff in a business and b) full-time staff (3 marks each).

Part-time staff are useful to business as they are contracted for less than 40 hours a week and are therefore usually more flexible than full time staff. This means that their hours can be adjusted more easily and they can be scheduled only when the business is busy, making staff allocation more efficient.
Full-time staff tend to be more dedicated to the business and have greater knowledge about the business than part-time staff. This means the quality of their work is often higher and therefore customer satisfaction is usually higher as a result.