Having a technical issue?

We’re here to help get your lesson up and running.

These quick fixes solve 90% of issues that we see:

• Close and reopen your browser, then re-launch the lesson.
• Restart your computer (an oldie but a goodie!)
• Check that your internet connection isn’t slowing you down.

Have these not quite done the trick? Please try the rest of our quick fixes.

I can’t hear/they can’t hear me

• We always ask users to use a wired headset with a mic, to avoid echoes!
• Check that no-one is muted.
• Check that everyone’s volume is turned up.
• Make sure that you’ve enabled your mic in the browser by using this article.
• Check that sound is working in another window (try watching a YouTube video or play some music!)
• Switch to a different speaker or headset.

I can’t see/they can’t see me

• Check that your video is switched ‘on’ in the lesson space.
• Make sure that you’ve enabled your camera in the browser.
• Switch to a different webcam.

Still need help? You might be able to find your specific issue in our Help Desk.

Or give us a call on 0203 773 6020 and a member of our team will be happy to help you get back on track! We’re available Monday-Thursday 8AM to 7PM and Friday 8AM to 5.30PM.

If your lesson is over but you’d still like a hand, you can also book in a support session at a time that suits you. You’ll get personal guidance from one of our team within 3 days.