FAQs for Parents and Students

MyTutor is an online marketplace which helps parents and students connect with bright and engaging tutors. Our tutors provide one-to-one tuition through our lesson space removing the hassle and cost of travelling meaning students can enjoy tuition from the comfort of their home.

Our tutors are current university students or recent graduates from top UK universities who have achieved excellent grades (A/A*s in their A-levels or equivalent) and are specialists in their subjects. All tutors are personally interviewed before they join our website.

All of our tutors have achieved outstanding grades at school (A/A* at A-level, 6/7 in International Baccalaureate or equivalent) and are personally interviewed by a member of our team to ensure they are well motivated, strong communicators. In addition, you may wish to read feedback from others who have previously worked with that tutor to help you make your choice; all parents and tutees are invited to leave feedback after each session they hold with a tutor which then appears on the tutor’s profile.

Getting started is easy. You can either contact tutors directly (using the ‘Message tutor’ button on their profile) or you can send out a Tutor request to a selection of our tutors and let them get back to you. Once you have emailed your tutor and arranged a time, simply book a free meet-the-tutor session to connect with your tutor in our lesson space. The lesson space has a video link (a bit like Skype) and messaging so that you can see and talk to your tutor in real time, as well as an interactive whiteboard on which the student and tutor can write, draw and share documents.

You can enjoy a free 15-minute meet-the-tutor session before you make any commitment to book with a tutor. In the free session you can discuss your needs with the tutor to make sure they are right for your child. We know how important finding the right tutor is, so you can meet several tutors before making a decision. What’s more, there’s no obligation to book after your free session.

Instead of travelling to your tutor’s home or meeting them elsewhere, lessons are conducted through an lesson space (which is a bit like Skype with a digital whiteboard). You will still benefit from individual sessions which are tailored to your child’s needs. You will also enjoy added benefits. You can arrange lessons whenever and from wherever you like, meet a variety of tutors before you decide to book, watch back lessons after they take place, and pay as you go without having to commit to a minimum number of lessons.

Students must have a sponsor but this does not mean that it has to be parent. Any parent/guardian/carer over the age of 18 can set up an account that links to a student account. This is required for safety and online payment security reasons.

You can contact a tutor directly from their profile. Just write a short message explaining what you need help with and click send. The tutor will get back to you as soon as they see your message, usually within a day or so. You can then meet the tutor for free in our lesson space, in a 15-minute meet-the-tutor session.

Meet tutors for a free 15-minute session before deciding whether you’d like to book with them. You can arrange these sessions directly with the tutor from their profile. Simply fill in the message box at the top right of the page and let them know what you’d like help with and what time you’d like to meet. They will then confirm the session or suggest an alternative time. Feel free to meet more than one tutor to make sure that you find the best match for your child.

We understand how it is important to receive a speedy response as deadlines and exams come round. Avoid the panic and send out a Tutor request. This is a short message explaining what you’d like help with, how often you’d like lessons and when you’d like to get started and tutors who are able to help will quickly get back to you.

Tutors will usually respond to messages within 24 hours, but in exceptional circumstances it may take them a little longer. To make sure you’re not left waiting why not send a Tutor request, to which you usually receive a response within a couple of hours, or contact another tutor.

When tutors receive consistently high feedback and have tutored with us for a while, they are awarded Premium tutor status. Tutors who have completed their first degree, or are in postgraduate study are also often awarded Premium Tutor status. lesson costs for premium tutors will reflect their excellent reviews and experience.

We offer tuition for all subjects at 13+, GCSE, A-level, IB and University entrance help including personal-statement writing and preparation for entrance tests. If you’re not sure if we offer what you’re looking for, please don’t hesitate to get in touch.

Yes! One of the great benefits of online tuition is that you can continue working with the same tutor regardless of location or time zone. We already have parents using MyTutor all the way from Beijing to Bogota. If you can access a computer with a good internet connection then you can arrange an lesson with MyTutor, no matter where you are.

To send a Tutor request, just select the subject and level of tuition you are looking for, and add a short message to let tutors know exactly what you’d like help with. This will then be sent to all available tutors who offer that subject and you will receive replies from those able to help. You can then arrange a meet-the-tutor session with tutors who look suitable to find out more.

A meet-the-tutor session is a free 15-minute session where you can get to know a tutor in the lesson space before deciding whether or not you’d like to book with them.

You can book a meet-the-tutor session directly from the tutor’s profile. Just type a short message in the box on the right of the screen letting them know what you’d like help with, and click send. They will then confirm the session and you’ll be ready to meet in the lesson space.

You can book an lesson directly from the tutor’s profile. It’s best to discuss timings with the tutor in a message first to make sure that they are available. You can then just book in the slot with them and they will confirm it.

This entirely depends on your child’s needs and so is a matter that should be discussed with your tutor in order to find the appropriate frequency. Recent research from the Sutton Trust suggests that 1-2 hourly sessions per week is the optimal frequency to get the most out of one-to-one tuition.

It’s up to you to decide whether you’d like to book sessions as they come up, or book in a weekly slot with the tutor you choose.

Not at all. You pay for each tutor session as you book, and you can book as many or as few sessions as you want. You can stop booking sessions at any time.

Of course! Once you find the perfect tutor, you are welcome to book in as many sessions with them as you require. Need to try a new tutor? No problem. You can contact new tutors at any time, either in new subjects or the same one. Some parents even have two tutors in the same subject consecutively!

Meet-the-tutor sessions: Once you’ve booked the tutor will confirm the time slot if they are available and the status will change to confirmed’. Then you’re good to go – no payment is required. You will be notified that the booking is confirmed via email.

Tutorials: Once you’ve booked, the tutor will confirm the booking if they are available. To ensure it is confirmed please check that the lesson has been paid for before it takes place and that the status is ‘Confirmed’. You can find out more about how to do this in the ‘Payment’ section. You will be notified that an lesson is confirmed via email.

You request to reschedule an lesson anytime up to 12 hours before the lesson is due to take place. Please make sure that you agree this with your tutor before rescheduling, and then use the ‘Reschedule’ button next to the lesson booking and choose a new time slot. Your tutor will then confirm this and payment will be transferred.

If you would like a tutor to review, mark or comment on a piece of marking time when you don't need to meet in the lesson space,you can do this by booking a marking time.

Marking times make it easy to review and mark work when you don't need to meet your tutor in the lesson space. You can book and pay in the same way as they do for lesson space sessions.

How do they work?
1. Send request - When booking, parents and students can select 'Marking times' in the booking form
2. Assess work - The tutor will ask you to send the work over when you book so that they can ensure they'll be able to complete it in the requested time frame
3. Agree deadline - The session time will be the ‘Submission date’ . Be sure to confirm this with your tutor and please ensure that payment is made before the session's start time to confirm it!
4. Receive work - The tutor will return your work to you via our webmail before the submission . 

Tutorials can be cancelled and refunded any time up to 24 hours before the lesson is due to start. To make a cancellation please inform your tutor and contact us on support@mytutor.co.uk. 

If you wish to cancel an lesson within 24 hours, this can only be done at your tutor's discretion. If your tutor agrees to a refund, t hey can do this from their account up to 48 hours after the lesson was due to start (but not before the start time). If you require a refund before the lesson was due to start and your tutor has agreed, please get in touch on the email address above. 

Please bear in mind that if both you and your tutor agree to any reschedule or refund, we are more than happy to facilitate this so just drop us an email or give us a call.

You will be informed immediately if a tutor has cancelled a session and be given the opportunity to reschedule with the same tutor or with a different tutor, or receive a refund.

You can launch the lesson space for a session once it is confirmed from the bookings section of your account using the blue ‘Launch’ link. Once you enter, the tutor will meet you at the agreed time.

80% of our tutors are priced between £18-£22 per hour, and the higher prices are usually selected by our most experienced Premium tutors. You can see how much each tutor charges on their profile. With MyTutor you can sign up and meet our tutors for free. lessons are an hour long and cost between £18 and £30.

The easiest way to pay is by topping up your wallet on your account. Adding credit to your wallet means you won’t need to pay each time you book an lesson, and that lessons will be confirmed as soon as the tutor accepts them.
If you prefer you can pay for each lesson as you go. To do this, visit your lesson bookings page, select the lesson you wish to pay for and fill in your card details.
Payments are made online using a credit or debit card through the SagePay secure payment system. Having problems? Please email us on support@mytutor.co.uk to let us know.

All card payment are made through a secure third-party payment provider, SagePay.

You can see your account balance under Your Wallet.

In order for an lesson to be confirmed, a tutor must accept the booking and payment made. Please check that the tutor has accepted your booking. If it looks like the tutor has accepted your booking and the credits are not being transferred from your wallet, ensure that auto payment is switched on. If the problem persists please get in touch.

MyTutor provides guidelines so that tutors can set their own rates for lessons. The prices reflect their relevant experience and reviews. If you are struggling to find a tutor in a particular price band and would like some advice, just let us know

You might like to let your tutor know what they’ve done well or where you think they could improve. You can do this at any time after you’ve had a session and the tutor will be grateful for the feedback, which will appear on their profile (don’t worry, your personal details won’t be disclosed). Go to the lesson booking section of your account and click ‘leave feedback’ next to the relevant lesson.
At the end of every lesson you will also be asked whether you found the lesson useful, and this is shown as the 'happy students' iconon the tutor’s profile.

At the end of the lesson, the tutor will be asked to leave written feedback about what topics were covered and how the tutee has progressed. If there is specific feedback that you would like from the tutor, please discuss this with them in advance so that they can include the relevant information.

We’d love to hear your feedback. If you’d like to write a review, you can find our Google+ page. Alternatively, you can contact us directly on hello@mytutor.co.uk. Your comments are invaluable to helping us improve the service and ensuring high quality tuition at all times, so please don’t be shy.

Your safety online is our utmost priority. Our site has been developed with this in mind, and we have a number of checks in place to ensure that you and your child remain in a safe environment at all times. Please see our online safety guidelines.

You can normally watch back lesson for up to four weeks after the sessions take place – but please note that playback may be disrupted by poor internet connection or accessing the lesson space multiple times. Please ensure that you do not rely on the recording and take appropriate notes during the lesson session.

First, please check that the email hasn’t been caught up in your junk or spam mail folders. If you can’t see it there, please log in to your account, check your email address and resend the verification email to your account.

You can launch the lesson space for a session once it is confirmed from the bookings section of your account. Once you enter, the tutor will meet you at the agreed time.

For other technical enquiries, please see our Technical FAQs.

MTW Mail attachments can be found at the bottom of the message thread. In the next update we will be moving this section to the top to make it easier to find them.

For other technical enquiries, please see our Technical FAQs.