1. Introduction

1.1  MyTutor (MTW) is committed to ensuring the highest possible standard of safeguarding. The personal safety and wellbeing of each student and tutor using MTW is paramount.

1.2  Our site was developed with the aim of ensuring that tutorials take place in a safe environment. This is reflected in a number of key built-in features and defined a set of policies and procedures for the students, parents/responsible adults and tutors who use this service.

2.Legislative Framework/Related Policies

2.1  These policies and procedures aim to ensure that all persons using the MTW services can do so safely within child safeguarding standards and UK law.

These policies should be read in conjunction with the MTW Terms and Conditions and the procedures.

3. Aims

3.1  The aim of this policy is to safeguard all students and other persons using MTW system whilst they are within a tutorial session.

3.2  This policy document contains the responsibilities of all persons using MTW, including tutors, students, parents (responsible adults) and teachers.

3.3  It is important that all persons using or working on behalf of MTW are aware of this policy and have familiarised themselves with the detailed safeguarding procedures.

3.4  This policy should be read and understood before engaging in any activity arranged through MTW and the responsibilities and procedures therein adhered to. Contravention of the policy document could lead to suspension and/or barring from the services (see Compliance section).

4. General Information

Registration of Tutors

4.1 The MTW system has been designed so that it will only accept sign up and registration from tutors who are at one of the Russell Group universities. In order to be part of the tutoring community, tutors must have an active and current university email address. Without this they cannot register.

4.2 The tutor’s e-mail address is their user name and all communications to the tutors will go via the email address.

4.3 MTW conducts a video interview with all tutors as part of the selection process and will request photo identification documents (such as a student card, passport or driving licence). MTW will only transfer payment to tutors holding a personal bank account in the United Kingdom.

4.4 MTW gives preference to tutors who self-certify that they have CRB/DBS certificates and this information will be displayed on the site against each tutor’s information. We do not check CRB or DBS certificates; however parents or schools are entitled to ask the tutor to verify this during the ‘meet the tutor’ session.

4.5 MTW has a process of continual ratings and will encourage students and parents to provide feedback about the tutors. This enables prospective students and parents/responsible adults to choose the tutor best suited to their needs (also see Tutor Policy).

5. Privacy

5.1 The contents of all email communications between tutors, parents and students will go via the site in order to preserve anonymity of the student to the tutor.

5.2 The tutor will not be aware of the email address of the student or parent/responsible adult and will not be able to communicate with them directly. The tutor will not be able to initiate first email contact with parents or students.

5.3 All email communication between tutor and student will be copied to the parent/responsible adult (or school/school representative where appropriate).

5.4 All personal details about the student and parents, including contact address and phone number, will remain private and confidential and will not be available to the tutor.

5.5 All data held by MTW is in accordance with the Data Protection Act 1998 (also see Privacy Policy in Terms and Conditions).

6. Recording of sessions

6.1 All tutorials will be recorded and normally[1] available for play back to the parents and students for up to 28 days. The recordings remain the property of MTW.

6.2 MTW may review any sessions where a report has been made by any person using MTW for the purpose of investigating the report.

6.3 MTW will allow access to UK law enforcement of any recording where it is reported a criminal offence may have occurred in relation to a specific session (also see MTW Terms and Conditions).

Roles and Responsibilities of persons using MyTutor

7. The Tutor

7.1 The tutor shall:

  • Ensure that their environment does not display any inappropriate images or documentation capable of being viewed by the student or parent/responsible adult when conducting a session.

  • Treat students fairly and without prejudice or discrimination; students who have a disability or come from a minority ethnic or cultural group can easily become victims of discrimination and prejudice which may be harmful to the student’s wellbeing.

  • Always ensure language is appropriate and not offensive or discriminatory.

  • Ensure any contact with the student is appropriate to their role as a tutor and confined to the relevant tutorial session.

  • Not make any improper suggestions to a student.

  • Not send unsolicited communications to the student or parent/responsible adult.

  • Value and take students’ contributions seriously.

  • Report any dispute with a student or parent/responsible adult to MTW, in accordance with the Safeguarding procedures document.

  • Report any inappropriate behaviour or illegal activity identified within a tutorial session by the student or third party, in accordance with procedures set out in Safeguarding procedures.

  • Ensure that if no parent/responsible adult is present during a tutorial session that the student is comfortable to continue the session; if not, they can terminate the session.

  • Be aware that the sessions are recorded and they are available for review by a student or parent/responsible adult for a period up to 28 days (also see Recording of SessionsSection 6).

8. The Student

8.1 Students can register with the service but cannot start using the service until a sponsor/parent/guardian/carer over the age of 18 has formally registered and agreed to be the formal sponsor and to hold legal relationship with the site.

8.2 The student shall:

  • Treat the tutor with respect and fairness, and not subject them to abusive behaviour or language.

  • Not make any improper suggestions to the tutor.

  • Have no inappropriate communication with the tutor outside the tutorial session (also see Section 9 below).

  • Report any dispute with a tutor to a parent/responsible adult in accordance with Section 3 of Safeguarding procedures.

  • Report any inappropriate behaviour or illegal activity by a tutor within a session in accordance with the Section 3 of Safeguarding procedures.

  • Be aware that the sessions are recorded and they are available for review for a period up to 28 days (also see Recording of SessionsSection 6).

9. Parent/Responsible adult

9.1 The parent/responsible adult shall:

  • Be responsible for the selection of the tutor and make any reasonable checks to ensure the tutor is suitable for the student (including, if required, reviewing the student’s CRB/DBS certification documentation).

  • Ensure the student is fully aware of the MTW Safeguarding Policy.

  • Always be responsible for the welfare of the student during the session.

  • Always be responsible for the physical environment of the pupil during the session ensuring it is safe and appropriate.

  • If they consider it appropriate, be present or available during a tutor session so any concerns encountered by the student can be reported as soon as possible and ensure the student and tutor are behaving in an appropriate manner.

  • Ensure that tutors will be treated with respect and fairness by the student and will not be subjected to abusive behaviour or language.

  • Ensure that no improper suggestions are made by either the tutor or student.

  • Ensure the student has no inappropriate communication with the tutor outside the tutorial session.

  • Report any unsolicited communications between the tutor and student if appropriate.

  • Report any dispute with a tutor to MTW in accordance with procedures set out in this document.

  • Report any inappropriate behaviour or illegal activity by a tutor in accordance with procedures set out in this document.

  • Be aware all tutorials will be recorded and made available for play back for up to 28 days (also see Recording of SessionsSection 6)

10. School and teachers/school representative (if session is within school hours and on school premises)

10.1 For the purpose of this policy document a ‘responsible adult’ includes teachers and school representatives.

10.2 The school and teachers or school representative shall:

  • Be responsible for the welfare of the student during the session.

  • Be responsible for the physical environment of the student during the session, ensuring that it is safe and appropriate.

  • Be responsible for behaviour of the student during the session, ensuring that tutors will be treated with respect and fairness and will not be subjected to abusive behaviour or language.

  • Ensure that no improper suggestions are made by either the tutor or student.

  • Be present or available for the student during the session to address any issues.

  • Report any dispute with a tutor to MTW in accordance with procedures set out in this document.

  • Report any inappropriate behaviour or illegal activity by a tutor within a session in accordance with procedures set out in this document.

  • Be aware that all tutorials will be recorded and made available for play back to the teachers and students for up to 28 days (also see Recording of SessionsSection 6).

10.3 If the tutorial session has been arranged by the school but takes place outside school hours and away from school premises, it is the responsibility of the school to make the appropriate parent/responsible adult aware of the Safeguarding Policy and that both parties agree their safeguarding responsibilities.

11. Director/Management of MTW Services

11.1 The Director/Management of MTW shall:

  • Conduct a video interview with tutors before they are permitted to join the MTW community (also see Section 4 of Registration of Tutors).

  • Ensure that any dispute between persons using the MTW services is handled efficiently and fairly without discrimination in accordance with the procedures set out in this document.

  • Deal with reports of possible illegal activity promptly, ensuring the safety and wellbeing of the student and/or tutor in accordance with the procedures set out in this document (see procedures section).

  • If any incident is reported to the police relating to a specific session, make the recording available for the police to use as evidence in any proceedings if appropriate (also see Recording of Sessions).

  • If appropriate, employ the services of an independent Child Protection consultant to review a report concerning the welfare of a student ensuring an appropriate course of action is taken.

  • Regularly review the policy and procedures to ensure they are relevant and adequate to safeguard all persons using the MTW services.

12. Compliance

12.1 All persons using the MTW services have a responsibility to familiarise themselves with the Safeguarding Policy.

12.2 Any tutor reported for a breach of the Safeguarding Policy will be suspended from the site until the incident has been investigated by the appropriate authority. The reporter may be informed of the resolution if appropriate.

12.3 The final decision on action taken for minor breaches of the Safeguarding Policy will be the responsibility of MTW.

12.4 Any person reported for illegal activity whilst using the MTW services will be reported to police and will be barred from the service.

12.5 Any person reported for causing harm to a student or subjecting the student to sexual abuse will be reported to police and barred from the service.

13. Review

13.1 The Safeguarding Policy and procedures will be reviewed by MTW on a regular basis to ensure it is adequate and relevant to safeguarding standards.


[1] Excluding any unforeseen malfunction of the recording equipment, in which case a recording of a session may not be available.

Cookies:

We use cookies to improve our service. By continuing to use this website, we'll assume that you're OK with this. Dismiss

mtw:mercury1:status:ok